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By subscribing to our newsletter, you give us permission to email you with news of our work and events, plus opportunities for volunteering, challenges to take part in and special offers in our shop. You can unsubscribe any time by clicking the link in our email footer.
A wide mouth, insulated steel bottle and coffee mug in one. Made from food grade stainless steel, this flask holds 355ml liquid and is built to last. Comes with leak-proof cafe cap and easy-cary swivel loop.
Our standard delivery fee is fixed at £3.95. We deliver to customers in the UK only. We’ll do our best to despatch your order the day you place it though in busy times it may take us a little bit longer. If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order.
Returns
We accept returns up to 30 days after date of delivery. Please return to the address below. Frank Water cannot be held responsible for any returns that are lost in the post, so we strongly recommend using a signed for service when posting returns to us.
Frank Water 1-3 Gloucester Road, Bristol BS7 8AAPlease note: We require a proof of purchase for any returns requested.
Process
As long as the product has not been used, we will issue a full refund once the item has been received by us. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns. Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging.
Arrived damaged?
If any Frank Water products are damaged in transit, then we will replace them free of charge. Please do not send any damaged products back to us, but contact us at hello@frankwater.com
A wide mouth, insulated steel bottle and coffee mug in one. Made from food grade stainless steel, this flask holds 355ml liquid and is built to last. Comes with leak-proof cafe cap and easy-cary swivel loop.
Our standard delivery fee is fixed at £3.95. We deliver to customers in the UK only. We’ll do our best to despatch your order the day you place it though in busy times it may take us a little bit longer. If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order.
Returns
We accept returns up to 30 days after date of delivery. Please return to the address below. Frank Water cannot be held responsible for any returns that are lost in the post, so we strongly recommend using a signed for service when posting returns to us.
Frank Water 1-3 Gloucester Road, Bristol BS7 8AAPlease note: We require a proof of purchase for any returns requested.
Process
As long as the product has not been used, we will issue a full refund once the item has been received by us. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns. Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging.
Arrived damaged?
If any Frank Water products are damaged in transit, then we will replace them free of charge. Please do not send any damaged products back to us, but contact us at hello@frankwater.com
